Terms and Conditions

Last Updated: June 25, 2025

Welcome to ARTHA FAGA NIAGA. These Terms and Conditions (“Terms”) govern your use of our website, arthafaganiaga.online (the “Site”), and the purchase of our products. By accessing our Site and placing an order, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

1. Definitions

  • “Company,” “we,” “us,” or “our” refers to ARTHA FAGA NIAGA.
  • “Site” refers to the website located at arthafaganiaga.online.
  • “Customer,” “you,” or “your” refers to the individual or entity using our Site and purchasing our Product.
  • “Product” refers to the Luwak Coffee Gayo Sumatra coffee offered for sale on the Site.

2. Acceptance of Terms

By using this Site, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree to these Terms, you must not use this Site or purchase our Product. You also agree to comply with all applicable laws and regulations, including those of the Republic of Indonesia.

3. Product Information and Pricing

We strive to ensure that all details, descriptions, and images of our Product appearing on the Site are accurate. However, we do not warrant that the product descriptions or other content is error-free.

Prices for our Product are subject to change without notice. All prices are quoted in Indonesian Rupiah (IDR) unless otherwise specified. The price applicable to your order will be the price current at the time your order is accepted.

4. Ordering and Payment

All orders are subject to acceptance and availability. An order is not confirmed until you receive a formal order confirmation from us via email.

Payment must be made in full at the time of placing the order through our designated payment gateway. By completing your purchase, you confirm that the payment details provided are valid and correct.

5. Shipping and Local Pickup Policy

WE DO NOT OFFER SHIPPING OR DELIVERY. ALL PRODUCTS MUST BE COLLECTED VIA LOCAL PICKUP.

  • Pickup Location: The designated pickup location will be provided in your order confirmation email.
  • Scheduling Pickup: After your payment is confirmed, we will contact you via the email or phone number you provided to arrange a pickup schedule.
  • Customer Responsibility: It is your sole responsibility to collect your order at the agreed-upon date and time. You must present your order confirmation email and a valid form of identification upon pickup.
  • Failure to Pick Up: If you fail to pick up your order, you will not be eligible for a refund. The order will be held for a maximum of seven (7) days from the scheduled pickup date. If the order is not collected within this period, it will be considered forfeit without any possibility of a refund or exchange.

6. Returns, Refunds, and Chargebacks Policy

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES.

By placing an order on arthafaganiaga.online, you explicitly agree to the following:

  • No Refunds: Once a payment is made, it is non-refundable under any circumstances, including but not limited to, the customer's failure to pick up the order.
  • No Chargebacks: You agree that you will not initiate any chargeback claims with your card issuer or payment provider. You agree that these Terms and Conditions serve as your explicit consent to this no-chargeback policy.
  • Inspection at Pickup: You are encouraged to inspect the Product at the time of pickup. By accepting the Product, you confirm that it is free from defects and corresponds to the description provided. This policy does not negate your statutory rights under Indonesian consumer protection law for goods that are fundamentally defective or not as described upon inspection.

7. Intellectual Property

All content included on this Site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of ARTHA FAGA NIAGA or its content suppliers and is protected by Indonesian and international copyright laws. You may not systematically extract or re-utilize parts of the contents of the Site without our express written consent.

8. Limitation of Liability

To the fullest extent permitted by law, ARTHA FAGA NIAGA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your access to or use of the Site or your purchase and use of the Product.

Our total liability in connection with any order shall not exceed the total price paid by you for that order. This limitation does not affect your statutory rights as a consumer under the laws of the Republic of Indonesia.

9. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute or claim arising out of or in connection with these Terms will be resolved first through mutual negotiation. If a resolution cannot be reached, the dispute will be subject to the exclusive jurisdiction of the District Court of Tasikmalaya.

10. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

ARTHA FAGA NIAGA
Email: [email protected]
Website: arthafaganiaga.online